Please read these terms and conditions (“terms”, “terms and conditions”) carefully before confirming with the Custom Build Program (the “custom build”, “custom build program”) operated by Ferangeli Guitar Handcrafter (“us”, “we”, “our”) for the owner (“you”, “the owner”).
Specifications Document
The Specifications Document is compiled from the Custom Build Inquiry form of which all the detailed specs of the instrument will be presented. If such detail is not presented in the form, the owner can always contact us to give in-depth specifications.
Once the specifications document is quoted with a price, signed, and paid with a down-payment, this will be enqueued in our builds.
Fill-up this form to send us a custom build inquiry: https://docs.google.com/forms/d/e/1FAIpQLSfIhlW_7lRQhzoDFxPslmXiOrIpAzGXMo1AzKQ9qHRnPH-oaQ/viewform
Changes in Specs
The specifications document will be the basis of the entire specifications of the instrument to be built. Any changes in specs will or will not be possible depending on the current stage of production the instrument is currently in. The owner can always contact us if you have some changes or ask if such changes are still possible.
Payment
A 50% down-payment of the agreed price, plus the cost of additional purchases for the instrument is needed to include your instrument in the queue. The remaining balance is needed once the instrument is done, and ready for shipment.
Additional purchases are the materials, accessories, or services that we do not have or do not offer. This could be as a specific model of machine heads or strings; wood to use for the top, back, and sides; or services like laser engraving or pyrography.
The shipping fee may or may not be collected before shipment, depending on the type of shipping method. Local forwarders like LBC offer Cash on Pick-up (COP) or Cash on Delivery (COD) for the shipping fees.
For more information about our payment methods, visit this page: https://www.ferangeliguitar.com/payment-and-delivery/
Progress Photos
Build progress photos will be provided to the owner throughout the build process. The owner may also request for high-definition photos of your guitar once we’ve done the final shots.
Owner-Supplied Materials
We accept owner-supplied materials e.g. wood to be used for the top, back, and sides; purflings; machine heads; strings; and etc. But, we are not liable for any issues concerning these materials as owner-supplied materials are not included in our warranty.
For more information about our warranty, visit this page: https://www.ferangeliguitar.com/warranty/
Risk of Loss and Damage during Shipment
All items purchased from Ferangeli Guitar Handcrafter are made pursuant to a shipment contract. This basically means that the risk of loss and damage during shipment and title for such items pass to you upon our delivery to the carrier.
Applicable Law
By visiting this website, you agree that the laws of the Philippines, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between [company name] and you, or its business partners and associates.
Disputes
Any dispute related in any way to products you purchase from us shall be arbitrated by courts in the Philippines and you consent to exclusive jurisdiction and venue of such courts.
Site Policies, Modification, and Severability
Please review our other policies, such as our Privacy and Returns policy, posted on this site. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Questions:
Questions regarding our Terms and Conditions, Privacy Policy, Return Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link. Or you can email us at [email protected]
